Refund Policy

Last updated: September 21, 2026

Overview

We want you to be happy with your purchase. If something goes wrong, contact us first at support@sursofts.com and we will do our best to fix it.

When you can get a refund

• The product cannot be downloaded, installed or activated and our support team is unable to solve the problem.
• You received a product that is different from the one described on our website.
• You were charged more than once for the same order.

Time limit

Please contact us within 14 days of your purchase. We review every request and reply by email.

Change of mind

Digital products can be copied once they have been downloaded, so we do not offer refunds for a change of mind after the download link has been delivered. If you are a consumer in the European Union, your legal rights are explained in our Terms & Conditions.

How to request a refund

Email support@sursofts.com with your order number and a short description of the problem. We may ask for a screenshot or error message to help us solve it.

How refunds are paid

Approved refunds are returned to your original payment method. It can take 5 to 10 business days to appear on your statement, depending on your bank.

Your legal rights

This policy does not affect your statutory consumer rights.