Frequently asked questions

Everything you need to know before you buy.

Is this a one-time purchase or a subscription?

Our products are one-time purchases. You pay once, with no monthly or yearly fees.

How fast is delivery?

Your order details are sent to the email address you used at checkout as soon as your payment is confirmed. If you do not see the email, check your spam folder or contact us.

Which payment methods do you accept?

You can pay with the methods shown at checkout. All payments are processed securely by our payment providers.

Do you offer refunds?

Yes, under the conditions described in our Refund Policy.

Is there support if I need help installing?

Yes. Email us at support@sursofts.com and we will help you get set up.

Where are you based?

We are based at Route de Gignac, 34150 Aniane, France.

Do you store my card details?

No. Payments are handled by our payment providers, so we never see or store your full card number.

How can I contact you?

By email at support@sursofts.com or through our contact page.

Still have questions?

Our team is happy to help.